Pricing
Micro-Seg is built, maintained and supported by one engineer. It is priced for sustainability, not scale: fewer customers, each of them properly supported. If it saves your lab a day or two of an engineer's time per year, it has paid for itself.
Software licenses
Free
- Manual annotation tools
- Project save and export
- Open existing projects — always, fully
- Limited AI trial, sample images included
- Runs locally
- Documentation and community-based support
Individual
Most common- 1 named user, up to 2 activated devices
- Full AI segmentation, model and software updates
- Email support — first reply within 5 business days
- Keep the last version forever if you stop renewing
- Self-service device deactivation
Team
- 5 named users, up to 2 devices each
- Everything in Individual
- One named admin as the support contact
- First reply within 3 business days
- 45-minute onboarding call, once a year
- Volume license management
Enterprise
- Contracts and vendor paperwork
- Priority support with agreed response times
- Offline and special licensing
- Security questionnaires
- Custom training
How licensing works
- Annual maintenance license: new versions, model updates and technical support while active.
- If you stop renewing, you keep a perpetual license to the last version released during your term.
- Rejoining later carries a reinstatement fee: 125% of the then-current renewal price.
- Annual billing only — no monthly plans.
- Academic pricing is a discount on the same product, for degree-granting institutions and public research institutes; order with your institutional email.
- 14-day full trial: no credit card, sample data preloaded, reverts to Free automatically.
What support includes
Support boundaries are part of the deal, stated before you buy. A license buys you the software and the support below — not general consulting time.
| Free | Individual | Team | Enterprise | |
|---|---|---|---|---|
| Channel | Docs & community | Email, async | Email via named admin | Priority, per contract |
| First response | — | 5 business days | 3 business days | Agreed SLA |
| Install & activation help | — | ✓ | ✓ | ✓ |
| Reproducible bug fixes | — | ✓ | ✓ | ✓ |
| Onboarding call | — | — | 45 min / year | Custom training |
| Video meetings | — | — | Onboarding only | ✓ |
| Data analysis, model diagnostics, environment setup, integrations | — | — | — | By contract |
Professional services
Fixed-scope, quoted projects. Every quote states data limits, iteration counts, acceptance metrics on a fixed test set, ownership, and payment milestones (50% start / 30% candidate model / 20% acceptance). Cross-device or cross-lab generalization is a new project, not an assumption.
Custom model pipeline
Data feasibility study
You send 10–20 anonymized sample images. I review data quality, expected difficulty and project scope, and deliver a written report.
Model POC
One model, one iteration, evaluated on a fixed test set — proof that your problem is learnable before committing to production.
Production model
Training, evaluation, plugin integration into Micro-Seg, and a bounded number of iterations, per the quoted scope.
Annual model maintenance
Retraining as your data grows, compatibility with new Micro-Seg releases, and limited support.
50% of the feasibility fee is credited toward a production model purchased within 30 days.
Other services
Annotation spec design
Class definitions, boundary rules, ambiguous-case handling, up to 20 exemplar images annotated or reviewed, delivered as a specification document.
Data quality audit
Sampled review of your annotated dataset with a written issue list. Does not include per-image fixes.
Custom development
Generally useful features delivered on your schedule; 5-day minimum. The feature may still ship in the standard product.
Client-specific integration
Proprietary database interfaces, LIMS integrations, device protocols — plus an annual maintenance fee.
What we don't sell
Full-dataset annotation. You annotate — or hire an annotation vendor — while we provide the annotation spec, audit samples for quality, and own the model and software integration. Microscopy annotation is linear human labor; selling it would stall the software you're actually paying for.
Frequently asked questions
What happens if I stop renewing?
You keep a perpetual license to the last version released during your license term — it keeps working forever. You stop receiving new versions, new models and support. Rejoining later costs 125% of the then-current renewal price.
Is there a monthly plan?
No. Annual billing only. Monthly plans create churn, billing overhead and unpredictable revenue — the opposite of what keeps a single-maintainer product dependable.
Who qualifies for academic pricing?
Students, faculty and staff of degree-granting institutions and public research institutes. Order with your institutional email; requests are reviewed manually.
I replaced my computer — now what?
Deactivate the old device yourself and activate the new one. Device management is self-service; no email required.
Does the Free version include support?
Free users receive documentation and community-based support. Direct technical support is part of paid licenses.
How does a custom model project start?
Send 10–20 anonymized sample images and book a 30-minute call. The first paid step is the feasibility study — its report defines scope, difficulty and risks. POC and production follow only if the numbers make sense. No budget, no deep-dive.
Do you guarantee the model works on our other microscopes?
No. Acceptance metrics are computed on a fixed, agreed test set. Cross-device and cross-lab generalization is explicitly out of scope — a new microscope or sample system is a new project.
How do I pay?
Contact us by email. Orders and invoicing are currently handled directly; self-service checkout with a 14-day trial is on the roadmap.